Terms of Service

Applicable Parties

Covered Products & Services

• Manufacturing and supply of trampoline parks, indoor soft play structures, adventure parks, sports arenas, and family entertainment center equipment.
• Custom design, 3D rendering, space planning, and project consultation services.
• International logistics, shipping coordination, and on-site installation guidance.
• After-sales support, warranty service, and spare parts supply.

• All orders must be preceded by a confirmed design plan. Production will not commence until the Client provides written approval of the final design drawings, dimensions, color scheme, and material specifications.
• The Company provides up to three (3) rounds of free design revisions. Additional revisions beyond this limit may incur a design service fee, which will be communicated in advance.
• Design approval must be submitted in writing (email or signed document). Verbal approvals will not be accepted as binding confirmation.
• Any changes requested by the Client after design approval may result in additional costs and/or delays to the delivery schedule.

• Accepted payment methods: T/T (bank wire transfer), L/C (letter of credit, for orders above USD 50,000), and Western Union. Payment must be made in the currency specified in the sales contract.
• Production will only begin after the deposit payment has been received and cleared. The Company bears no responsibility for delays caused by late payment.
• All bank transfer fees and currency conversion costs are to be borne by the Client. The Company must receive the full invoiced amount net of all charges.

• Standard production lead time is 25-45 business days from the date of deposit receipt and design approval, depending on project complexity and order volume.
• Delivery terms are typically FOB (Guangzhou/Shenzhen) unless otherwise agreed in the contract. EXW, CIF, and DDU terms are available upon request.
• The Company will provide pre-shipment inspection photos and a packing list for Client review before goods are dispatched.
• Delivery timelines may be extended due to force majeure events (see Section 5), public holidays, or delays caused by the Client's failure to confirm designs or make timely payments.

• The Client is solely responsible for providing accurate and complete site measurements, including floor area (length × width), ceiling/clear height, column positions, doorway dimensions, and any structural constraints.
• Site dimensions must be submitted in writing (CAD drawings or dimensioned floor plans preferred) prior to the design phase. Wellwii will not be liable for design or manufacturing errors resulting from inaccurate measurements provided by the Client.
• If site conditions change after design approval (e.g., structural modifications, changed ceiling height), the Client must notify Wellwii immediately. Redesign and/or remanufacturing costs resulting from undisclosed changes will be charged to the Client.
• The Client must ensure that the installation site complies with local building codes, fire safety regulations, and load-bearing requirements prior to installation.

• All design drawings, 3D renderings, layout plans, and technical documents produced by Wellwii remain the intellectual property of Wellwii until full payment has been received.
• Upon receipt of full payment, the Client is granted a non-exclusive license to use the project-specific design drawings for the purpose of operating the purchased equipment at the agreed installation site only.
• The Client may not reproduce, redistribute, sublicense, or sell Wellwii's design materials to any third party without prior written consent from Wellwii.
• If the Client provides their own design or brand assets (logos, color palettes, theme concepts), the Client warrants that they hold all necessary rights to such materials and indemnifies Wellwii against any third-party intellectual property claims.
• Wellwii reserves the right to use project photos and renderings for marketing purposes (website, social media, trade shows), unless the Client explicitly requests confidentiality in writing before order placement.

• In rare cases where a specified material or component becomes unavailable, Wellwii will notify the Client and propose an equivalent substitute of equal or higher quality and safety standard.
• Substitutions will only proceed with written Client approval. Any price differences will be settled via a contract amendment.

• Upon production completion, Wellwii will conduct a full quality inspection and provide the Client with detailed pre-shipment photos, videos, and a packing list for review within 3 business days.
• The Client may arrange a third-party inspection at the factory at their own expense. Wellwii will cooperate fully and provide reasonable access.
• If the Client does not raise any written objections within 5 business days of receiving inspection materials, the goods will be deemed accepted and shipment will proceed.
• Upon delivery, the Client should inspect the goods within 7 calendar days and report any visible damage, missing components, or discrepancies in writing. Claims submitted after this period may not be accepted.

• Warranty coverage begins from the date of delivery (or the date of installation completion if Wellwii's installation team is engaged).
• During the warranty period, Wellwii will provide replacement parts free of charge for defects attributable to manufacturing or material quality. The Client is responsible for shipping costs of replacement parts.
• Warranty claims must be submitted with photographic or video evidence clearly showing the defect. Wellwii will respond within 5 business days with a resolution plan.

• After the warranty period, Wellwii continues to provide spare parts, maintenance guides, and technical support at standard market rates.
• Clients are encouraged to establish a regular maintenance schedule. Wellwii can provide a customized maintenance checklist upon request, free of charge.

• Wellwii shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, or business interruption, arising from the use or inability to use the equipment.
• The Client is responsible for ensuring that the equipment is operated in compliance with all applicable local laws, safety regulations, and the operating guidelines provided by Wellwii. Wellwii shall not be liable for injuries or accidents resulting from improper operation, inadequate supervision, or non-compliance with safety guidelines.
• Wellwii shall not be liable for delays or non-performance caused by force majeure events, including but not limited to natural disasters, pandemics, government actions, port closures, strikes, or other events beyond Wellwii's reasonable control.

• These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict-of-law principles.
• The arbitral award shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.

• Wellwii reserves the right to update or amend these Terms at any time. Updated Terms will be posted on the official website with a revised effective date. Continued engagement after the effective date constitutes acceptance of the revised Terms.
• If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall remain in full force and effect.
• These Terms, together with the signed sales contract and any written amendments, constitute the entire agreement between the parties and supersede all prior communications, representations, or agreements.